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Once I place my order, when will it ship?

We strive to dispatch orders within one business day from order placement (times may vary during promotional periods). Some order items may be dispatched from our Australian warehouse. If this is the case you will be notified as soon as possible after order placement with estimated shipping timeline.
Business days refer to Monday-Friday with the exception of major holidays.

Complimentary Shipping

We currently offer complimentary standard shipping on all orders over $200. This is automatically applied at checkout once you have reached the $200 threshold.

Do you ship internationally?

No, at this time we do not ship internationally from Naturalizer.co.nz. But we are able to receive items from Australia.

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes. Please provide an alternate shipping address during checkout.
Disclaimer: Please allow one business day for order processing. No orders will be processed or shipped on Saturdays, Sundays or holidays.

Available Shipping Methods*

  • Standard Registered Post: $8.95 Flat Rate
  • New Zealand: Metro - up to 2 business days. Country - up to 5 business days

More Shipping Methods Available Soon
*Shipping time does not include processing time (typically 24-48 hours). All orders ship from New Zealand or Australia.

Be Aware of Scams

Unfortunately for our brand scam websites are an issue that has been ongoing for a little while now, where external businesses are duplicating our websites and scamming customers. Unfortunately there is nothing we can do as the brand owners, which is upsetting for us.
Our only website is naturalizer.co.nz and we recommend only purchasing from our site directly or from one of our authorized external sellers.
If you do fall victim to one of these scam websites, our only advice is to contact the team this link link Own Your Online and report this website as a fraud/scam.


Have a question that hasn't been answered above? Get in contact with our friendly customer service team.
Email - info@naturalizer.co.nz
Phone - 0800 827 954
Contact Hours - Mon to Fri 9:00AM - 5:00PM NZDT.